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Client Solutions Advisor - Las Vegas, NV

Full-Time | Remote | Date Posted: May 29th, 2026

Position Overview

At Bitstry, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Client Solution Advisor you will be based anywhere within Bitstry's West Coast region.

Within Bitstry's Finance Department, you will enjoy a high-level of customer contact with a dedicated portfolio of commercial clients via email and phone filled with both routine and unexpected challenges in a remote environment. Thoroughness is critical as clients count on you to maintain complete and accurate records, review their requests, provide documentation or technical support. Your responsiveness and relationship skills will also be important, as you work with internal Bitstry service partners to ensure accurate and timely hand-offs. This remote position calls for the ability to solve complex and sometimes sensitive issues.

Primary contact with your dedicated portfolio of commercial clients is through email and phone support.

The successful candidate will have the following qualifications:

  • Client service and banking experience preferred (minimum 2+ years)

  • Strong customer service skills (minimum 3+ years)

  • Website navigational skills

  • Strong technology problem solving skills

  • Excellent communication (oral and written), listening, problem solving, diagnostic, and organizational skills

  • Proficient with Microsoft Excel

Job Description

  • Implements complex new products and services for clients

  • Analyzes requirements and gathers deliverables to complete the implementation and provide ongoing relationship management. May maintain client-specific procedures

  • Provides sales or consultative support to prospects or clients in select deals

  • Leverages knowledge of industry and Bitstry products/solutions to identify outside sales opportunities

  • Consults with clients and service partners to gather and utilize data to establish or update client specific information for products/services

  • Acts as a project manager and coordinates the implementation work done by others

  • Analyzes, assesses and documents client requirements. May identify customization needs, and work with service partners to decision/implement

  • Manages multiple complex implementations simultaneously, facilitates/coordinates internal and external stakeholder meetings, creates and maintains project documentation, and creates/delivers reporting on progress

  • Serves as an escalation point and independently resolves challenges regarding implementation and production support issues raised by staff or client

  • Identifies and drives development of necessary solutions. Ensures positive ongoing client experiences

  • Serves as team subject matter expert

  • Coaches staff, Sales, and/or client when needed. Leads team communications and meetings, performs workflow coordination, and participates in special projects and initiatives. May develop and maintain training materials and provide training to service partners and clients.

Bitstry Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions
- Managing Risk:  Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support Bistry's Enterprise Risk Management Framework

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position:

- Preferred Skills: Business Decisions, Client Counseling, Client Relationship Building, Competitive Advantages, Customer Experience (CX), Personal Initiative, Relationship Management, Results-Oriented
- Competencies: Customer Relationship Management Applications, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Problem Management Process, Process Management, Sales Support and Administration
- Work Experience: Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
- Education: Bachelors

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Benefits
Bitstry offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with Bitstry match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, Bitstry generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.


Equal Employment Opportunity (EEO)

Bitstry provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how Bitstry may use or disclose your personal information in our hiring practices.